Delete your JolMap account
You can request permanent deletion of your JolMap account and associated personal information.
How to request deletion
- Email support@jolmap.co.za.
- Use the subject line Delete my JolMap account.
- Include the email address registered to the account.
- Complete any reasonable identity-verification step requested by support.
What will be deleted
After verification, we will delete or de-identify your account profile and personal information associated with the account, including saved preferences and identifiers, subject to the exceptions below.
Information we may retain
We may retain limited transaction, fraud-prevention, security or legal-compliance records where required by law or necessary to establish, exercise or defend legal claims. Retained information will not be used to continue providing the deleted account.
Processing time
We aim to complete verified deletion requests within 30 days. We will contact you if applicable law or a complex request requires more time.
Subscriptions
Deleting your JolMap account does not automatically cancel a subscription billed by an app store. Cancel the subscription separately through the store account used for purchase.